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<\/figure>\n\n\n\nAt Supernova Kenichi Online Store, we strive to ensure our customers are completely satisfied with their purchases. Our Refund & Return Policy is designed to provide clarity and convenience, while maintaining fairness and compliance with industry standards. Please read this policy carefully to understand your rights and responsibilities regarding returns, refunds, and exchanges.<\/p>\n\n\n\n
General Conditions for Returns<\/h4>\n\n\n\n\n- Eligibility Period:<\/strong> Items must be returned within 30 days of receipt. The 30-day period begins on the date the order is marked as delivered by the carrier.<\/li>\n\n\n\n
- Product Condition:<\/strong> To qualify for a return, items must be unused, unwashed, and in their original packaging with all tags and labels attached. Items that show signs of use, wear, or alteration may not be eligible for a refund or exchange.<\/li>\n\n\n\n
- Non-Returnable Items:<\/strong> Certain products are excluded from our return policy, including but not limited to:\n
\n- Perishable goods such as food, plants, or flowers.<\/li>\n\n\n\n
- Customized or personalized items made to order.<\/li>\n\n\n\n
- Clearance or \u201cfinal sale\u201d items clearly marked as non-returnable.<\/li>\n\n\n\n
- Gift cards and downloadable software.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Proof of Purchase:<\/strong> Returns must be accompanied by the original receipt or proof of purchase. If you cannot provide proof, we may be unable to process your return.<\/li>\n<\/ul>\n\n\n\n
How to Initiate a Return<\/h4>\n\n\n\n\n- Contact Us:<\/strong> Reach out to our customer service team at Support Center<\/a>. Provide your order number, details of the item you wish to return, and the reason for the return.<\/li>\n\n\n\n
- Return Authorization:<\/strong> Once your request is reviewed, our team will issue a Return Merchandise Authorization (RMA) number. Returns sent without an RMA may not be accepted.<\/li>\n\n\n\n
- Return Shipping Instructions:<\/strong> Pack the item securely in its original packaging. Include all original documents, accessories, and a copy of the receipt. Affix the provided return label to the package.<\/li>\n\n\n\n
- Shipping Method:<\/strong> Use a trackable shipping service to return the item. We are not responsible for items lost in transit without tracking.<\/li>\n<\/ol>\n\n\n\n
Refund Processing<\/h4>\n\n\n\n\n- Inspection:<\/strong> Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. This process typically takes 3-5 business days.<\/li>\n\n\n\n
- Approval and Refund:<\/strong> If approved, refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.<\/li>\n\n\n\n
- Partial Refunds:<\/strong> In some cases, partial refunds may be granted (e.g., items returned in less-than-perfect condition).<\/li>\n<\/ul>\n\n\n\n
Exchanges<\/h4>\n\n\n\n\n- Defective or Damaged Items:<\/strong> If your item arrives defective, damaged, or incorrect, contact us within 7 days of delivery. We will provide a replacement at no additional cost, subject to availability.<\/li>\n\n\n\n
- Size or Color Changes:<\/strong> For exchanges due to size or color preferences, initiate a return and place a new order for the desired item. Standard return and shipping fees apply.<\/li>\n<\/ul>\n\n\n\n
Return Shipping Costs<\/h4>\n\n\n\n\n- Consumer\u2011Responsible Returns\uff1a<\/strong>\n
\n- Applicable when the return is not<\/strong> caused by any error on our part\u2014for example:<\/li>\n\n\n\n
- Change of mind or preference<\/li>\n\n\n\n
- Ordering the wrong size or color<\/li>\n\n\n\n
- No longer needing the item<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Fee Responsibility:<\/strong>\n
\n- The customer arranges and pays for return shipping directly with the carrier of their choice.<\/li>\n\n\n\n
- Actual postage costs will be based on the carrier\u2019s published rates for the package weight and dimensions.<\/li>\n\n\n\n
- Customers may choose any reputable courier (e.g. UPS, DHL, FedEx, national postal services) but must obtain proof of shipment (tracking number or receipt). <\/li>\n\n\n\n
- If you prefer, we can deduct the exact shipping cost from your refund\u2014please advise us in advance.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/li>\n\n\n\n
- Seller\u2011Responsible Returns<\/strong>: \n
\n- Applicable when the return is caused by our<\/strong> error, such as:<\/li>\n\n\n\n
- Damaged or defective upon arrival<\/li>\n\n\n\n
- Incorrect item or variant shipped<\/li>\n\n\n\n
- Missing parts or accessories <\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Fee Responsibility:<\/strong>\n
\n- We will provide a prepaid return label or fully reimburse your return\u2011shipping cost (up to the standard commercial rate).<\/li>\n\n\n\n
- To expedite processing, please report any damage or error within 48 hours of delivery, and provide photographic evidence of the issue. <\/li>\n\n\n\n
- Once we confirm the error, we will issue instructions for returning the item at no cost to you.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/li>\n\n\n\n
- Fee Calculation & Reimbursement: <\/strong>\n
\n- Consumer\u2011Paid Returns:\n
\n- Use any carrier; retain your receipt or tracking proof.<\/li>\n\n\n\n
- Refunds (less shipping) are processed within 7 business days after we receive and inspect the return.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Seller\u2011Reimbursed Returns:\n
- \n
- Perishable goods such as food, plants, or flowers.<\/li>\n\n\n\n
- Customized or personalized items made to order.<\/li>\n\n\n\n
- Clearance or \u201cfinal sale\u201d items clearly marked as non-returnable.<\/li>\n\n\n\n
- Gift cards and downloadable software.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Proof of Purchase:<\/strong> Returns must be accompanied by the original receipt or proof of purchase. If you cannot provide proof, we may be unable to process your return.<\/li>\n<\/ul>\n\n\n\n
How to Initiate a Return<\/h4>\n\n\n\n
- \n
- Contact Us:<\/strong> Reach out to our customer service team at Support Center<\/a>. Provide your order number, details of the item you wish to return, and the reason for the return.<\/li>\n\n\n\n
- Return Authorization:<\/strong> Once your request is reviewed, our team will issue a Return Merchandise Authorization (RMA) number. Returns sent without an RMA may not be accepted.<\/li>\n\n\n\n
- Return Shipping Instructions:<\/strong> Pack the item securely in its original packaging. Include all original documents, accessories, and a copy of the receipt. Affix the provided return label to the package.<\/li>\n\n\n\n
- Shipping Method:<\/strong> Use a trackable shipping service to return the item. We are not responsible for items lost in transit without tracking.<\/li>\n<\/ol>\n\n\n\n
Refund Processing<\/h4>\n\n\n\n
- \n
- Inspection:<\/strong> Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. This process typically takes 3-5 business days.<\/li>\n\n\n\n
- Approval and Refund:<\/strong> If approved, refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.<\/li>\n\n\n\n
- Partial Refunds:<\/strong> In some cases, partial refunds may be granted (e.g., items returned in less-than-perfect condition).<\/li>\n<\/ul>\n\n\n\n
Exchanges<\/h4>\n\n\n\n
- \n
- Defective or Damaged Items:<\/strong> If your item arrives defective, damaged, or incorrect, contact us within 7 days of delivery. We will provide a replacement at no additional cost, subject to availability.<\/li>\n\n\n\n
- Size or Color Changes:<\/strong> For exchanges due to size or color preferences, initiate a return and place a new order for the desired item. Standard return and shipping fees apply.<\/li>\n<\/ul>\n\n\n\n
Return Shipping Costs<\/h4>\n\n\n\n
- \n
- Consumer\u2011Responsible Returns\uff1a<\/strong>\n
- \n
- Applicable when the return is not<\/strong> caused by any error on our part\u2014for example:<\/li>\n\n\n\n
- Change of mind or preference<\/li>\n\n\n\n
- Ordering the wrong size or color<\/li>\n\n\n\n
- No longer needing the item<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Fee Responsibility:<\/strong>\n
- \n
- The customer arranges and pays for return shipping directly with the carrier of their choice.<\/li>\n\n\n\n
- Actual postage costs will be based on the carrier\u2019s published rates for the package weight and dimensions.<\/li>\n\n\n\n
- Customers may choose any reputable courier (e.g. UPS, DHL, FedEx, national postal services) but must obtain proof of shipment (tracking number or receipt). <\/li>\n\n\n\n
- If you prefer, we can deduct the exact shipping cost from your refund\u2014please advise us in advance.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/li>\n\n\n\n
- Seller\u2011Responsible Returns<\/strong>: \n
- \n
- Applicable when the return is caused by our<\/strong> error, such as:<\/li>\n\n\n\n
- Damaged or defective upon arrival<\/li>\n\n\n\n
- Incorrect item or variant shipped<\/li>\n\n\n\n
- Missing parts or accessories <\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Fee Responsibility:<\/strong>\n
- \n
- We will provide a prepaid return label or fully reimburse your return\u2011shipping cost (up to the standard commercial rate).<\/li>\n\n\n\n
- To expedite processing, please report any damage or error within 48 hours of delivery, and provide photographic evidence of the issue. <\/li>\n\n\n\n
- Once we confirm the error, we will issue instructions for returning the item at no cost to you.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/li>\n\n\n\n
- Fee Calculation & Reimbursement: <\/strong>\n
- \n
- Consumer\u2011Paid Returns:\n
- \n
- Use any carrier; retain your receipt or tracking proof.<\/li>\n\n\n\n
- Refunds (less shipping) are processed within 7 business days after we receive and inspect the return.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Seller\u2011Reimbursed Returns:\n
- Consumer\u2011Paid Returns:\n
- Applicable when the return is caused by our<\/strong> error, such as:<\/li>\n\n\n\n
- Applicable when the return is not<\/strong> caused by any error on our part\u2014for example:<\/li>\n\n\n\n
- Size or Color Changes:<\/strong> For exchanges due to size or color preferences, initiate a return and place a new order for the desired item. Standard return and shipping fees apply.<\/li>\n<\/ul>\n\n\n\n
- Approval and Refund:<\/strong> If approved, refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.<\/li>\n\n\n\n
- Return Authorization:<\/strong> Once your request is reviewed, our team will issue a Return Merchandise Authorization (RMA) number. Returns sent without an RMA may not be accepted.<\/li>\n\n\n\n
- Contact Us:<\/strong> Reach out to our customer service team at Support Center<\/a>. Provide your order number, details of the item you wish to return, and the reason for the return.<\/li>\n\n\n\n